Shipping policy

At Elever Collective, we are committed to providing you with a seamless shopping experience. Below are the details about our shipping policy to help you better understand our process.

Processing Time

  • Order Processing: All orders are processed within 3-5 business days (Monday through Friday, excluding holidays).
  • Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details. Please double-check the accuracy of your order before completing the checkout process.

Shipping Rates

  • Domestic Shipping (within the U.S.): We offer flat-rate shipping for domestic orders based on the size and weight of your package. The cost will be calculated at checkout.
  • International Shipping: We currently offer international shipping to select countries. International shipping rates vary based on the destination and weight of the package. Shipping charges will be calculated at checkout.

Shipping Methods

  • Standard Shipping: Typically arrives within 5-7 business days for domestic orders.
  • Expedited Shipping: Available at an additional cost. Delivery within 2-3 business days for domestic orders.
  • International Shipping: Delivery times vary by location but typically range between 7-14 business days, depending on the destination and customs processing times.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can track the status of your shipment directly through the carrier’s website.

Shipping Delays

While we strive to ensure timely deliveries, please note that shipping times may vary due to factors such as:

  • High order volumes (e.g., during holidays or sales events)
  • Weather-related disruptions
  • Carrier delays If there is a significant delay in your shipment, please contact us, and we will do our best to assist you.

Packaging

We take great care in ensuring that your products are packaged securely to avoid damage during transit. Elever Collective uses eco-friendly packaging materials whenever possible.

Missing or Damaged Items

If your order is missing items or if you receive a damaged product, please contact us within 7 days of receiving your order. We will review your case and provide solutions, including replacement or refund if necessary.

Customs and Import Duties (for International Orders)

  • International customers are responsible for any customs fees, import duties, or taxes that may be incurred upon arrival in their respective countries. Elever Collective is not responsible for these additional charges.
  • Customs policies vary by country, so we recommend that you check with your local customs office for more information before placing an order.

Address Issues

Please double-check your shipping address when placing your order. Elever Collective is not responsible for orders that are lost or delayed due to incorrect addresses provided by the customer.

Customer Support

If you have any questions or concerns regarding shipping, please don’t hesitate to reach out to our customer support team at elevercollective@gmail.com. We’re here to help!